Cancellation & Refunds Policy

Cancellation Policy

At Shivam's Portfolio, we understand that plans can change. If you need to cancel any service or product purchased through our platform, we provide the following cancellation policies:

Service Cancellation

• Services can be cancelled within 7 days of purchase for a full refund
• Cancellations must be requested in writing via email to shivam19e@gmail.com
• Please provide your order details and reason for cancellation
• Cancellation requests will be processed within 2-3 business days

Refund Policy

Our refund policy is designed to ensure customer satisfaction while protecting our business interests:

Refund Eligibility

• Refunds are available for cancellations made within 7 days of purchase
• Services that have been partially or fully utilized may not be eligible for refund
• Custom work or services already in progress are non-refundable
• Digital products cannot be refunded once downloaded

Refund Process

• Once a refund request is approved, funds will be returned to the original payment method
• Refunds typically appear in your account within 5-7 business days
• No refund fees will be charged, but payment processor fees may be non-refundable

Exceptions

The following situations are non-refundable:

• Services rendered that have been fully completed
• Work that has been started at your request
• Products that are no longer in resellable condition due to customer handling
• Cancelled service subscriptions beyond the 7-day period

How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to shivam19e@gmail.com with your order ID
2. Provide a clear reason for your refund request
3. Include any relevant screenshots or documentation
4. Allow 2-3 business days for a response

Dispute Resolution

If you have a dispute regarding a refund or cancellation, you may:

• Contact us at shivam19e@gmail.com with detailed information
• Provide any supporting documentation or evidence
• Request a review of your case by our management team

Contact Information

For any questions regarding our Cancellation & Refunds Policy, please contact us:

Email: shivam19e@gmail.com
Phone: +91 8709356155
Location: Sohray, Pandaul, Madhubani - 847234

Policy Updates

We reserve the right to update this policy at any time. Changes will be effective immediately upon posting to this page. Please review this policy periodically for updates.

Last Updated: November 2025