Shipping Policy

Overview

This Shipping Policy applies to all deliverable products and services offered through Shivam's Portfolio. Please review this policy carefully to understand our shipping practices and procedures.

Digital Products & Services

For digital products and web development services:

• Digital products are delivered immediately upon purchase via email
• Web development services are delivered according to the agreed project timeline
• Access credentials are provided within 24 hours of purchase
• No physical shipping is required

Physical Products

For any physical products offered:

• Orders are processed within 1-2 business days
• Shipping costs will be calculated based on destination and product weight
• We offer both domestic and international shipping options
• All items are carefully packaged to prevent damage during transit

Shipping Timeline

Shipping Costs

• Shipping costs are calculated at checkout based on destination and weight
• We offer free shipping on orders exceeding a specified amount (details at checkout)
• International shipping costs vary by country and are calculated individually
• Customers are responsible for any applicable customs duties or taxes

Order Tracking

Once your order is shipped, you will receive:

• A tracking number via email
• A link to track your shipment in real-time
• Regular updates on delivery status
• Estimated delivery date

Delivery Address

Please ensure that the delivery address provided is:

• Complete and accurate
• Clearly legible
• Include proper postal/zip code
• Include contact number for delivery coordination

We are not responsible for delivery delays due to incomplete or incorrect addresses.

Damaged or Lost Shipments

If your shipment arrives damaged or is lost in transit:

• Contact us immediately at shivam19e@gmail.com with photos of damage
• Provide your order number and tracking information
• We will file a claim with the shipping carrier
• Replacement or refund will be processed once the claim is resolved

Customs and International Orders

For international orders:

• Customers are responsible for customs duties and taxes
• We will provide necessary documentation for customs clearance
• Delays at customs are beyond our control
• Customers should contact their local customs office for inquiries

Change of Address

If you need to change your shipping address:

• Contact us immediately at shivam19e@gmail.com
• Must be done before the order is dispatched
• Changes may incur additional costs
• We cannot guarantee address changes after shipment

Returns and Re-shipment

For return or re-shipment requests:

• Contact us within 48 hours of receiving your order
• Provide clear reasons and photos if applicable
• Follow our return procedures
• Re-shipment or refund will be processed after inspection

Contact Information

For shipping-related inquiries, please contact us:

Email: shivam19e@gmail.com
Phone: +91 8709356155
Location: Sohray, Pandaul, Madhubani - 847234

Last Updated: November 2025